Privacy Policy

Privacy Policy

Effective Date: May 7th, 2026 Last Updated: May 7th, 2026

1. Introduction

Midwest Homes & Restoration (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit midwesthomesandrestoration.com, request an estimate, contact us by phone, text, or email, or otherwise interact with our business.

By using our website or providing your information to us, you agree to the practices described in this Policy.

Contact for privacy inquiries: Midwest Homes & Restoration 4221 Mitchell Ave St. Joseph, MO 64507 Phone: (800) 544-8610 Email: dave.mwhr@gmail.com

2. Information We Collect

a. Information you provide directly

When you fill out a form on our website, request an estimate, sign up for text updates, or call/text/email us, we may collect:

  • Name (first and last)
  • Phone number
  • Email address
  • Service address or ZIP code
  • Type of service requested (roofing, siding, gutters, storm repair, etc.)
  • Photos or descriptions of damage you choose to share
  • Any other information you voluntarily provide in messages or conversations

b. Information collected automatically

When you visit our website, we and our service providers automatically collect:

  • Device & technical info: IP address, browser type, operating system, referring URL, pages viewed, time and date of visit, device identifiers
  • Cookies and tracking technologies: small data files stored on your device that help us understand how visitors use the site and improve our services
  • Analytics data (Google Analytics): aggregated and pseudonymized data about how visitors interact with the site
  • Advertising pixels (Facebook/Meta Pixel): conversion and remarketing data

c. Information from third parties

We may receive limited information from:

  • Insurance carriers (when you authorize us to coordinate a claim on your behalf)
  • Lead-generation partners and review platforms (Google Business Profile, Facebook, etc.)
  • Public records (when verifying property addresses for service)

3. How We Use Your Information

We use the information we collect to:

  • Respond to estimate requests and customer inquiries
  • Schedule and perform roofing, siding, gutter, and storm-repair services
  • Communicate with you by phone, text message (SMS), or email about your project, estimate, scheduling, and status updates
  • Coordinate with your insurance carrier on storm-damage claims when you authorize us to do so
  • Send appointment reminders, service follow-ups, and related transactional messages
  • Send marketing communications about our services, seasonal promotions, and storm-response availability — only with your consent and only via methods you’ve opted into
  • Improve our website, services, and customer experience
  • Detect, prevent, and respond to fraud, abuse, or security incidents
  • Comply with legal obligations and enforce our agreements

4. SMS / Text Messaging — Important Disclosures

We use text messaging to communicate with customers and prospects. By providing your phone number on our website, by texting “START” to our number, or by otherwise providing your number to us, you consent to receive SMS text messages from Midwest Homes & Restoration.

Specifically, you should know:

  • Message types: transactional messages (estimate confirmations, scheduling, project updates, payment requests), and — if you opt in — promotional messages (seasonal specials, storm-response availability, follow-up offers).
  • Message frequency: message frequency varies based on your interaction with us. Most customers receive 1–10 messages per month. Active project customers may receive more.
  • Message and data rates may apply. Standard message and data rates from your wireless carrier will apply to messages we send and you receive.
  • Carrier liability: wireless carriers are not liable for delayed or undelivered messages.
  • HELP: reply HELP to any of our SMS messages for assistance, or contact us at (800) 544-8610 / dave.mwhr@gmail.com.
  • STOP: you can opt out of SMS messages at any time by replying STOP to any message we send. After replying STOP, you’ll receive one final confirmation message and no further texts. To re-subscribe, text START to our number.
  • Consent is not required for purchase. Agreeing to receive marketing text messages is not a condition of purchasing any service from us.
  • No sale of phone numbers: we do not sell your phone number or SMS opt-in data to third parties for their marketing purposes.
  • Service provider: SMS messages are delivered via our communications platform (GoHighLevel) and our underlying carriers. We rely on these providers to comply with applicable telecommunications laws.

If you have any questions about our text messaging practices or believe you’ve received messages in error, contact us at (800) 544-8610 or dave.mwhr@gmail.com.

5. How We Share Information

We do not sell your personal information. We share information only as follows:

a. Service providers

We share information with vendors who help us operate the business, including:

  • GoHighLevel (HighLevel Inc.) — our customer relationship management (CRM), website, email, and SMS messaging platform. They process and store contact, lead, and message data on our behalf under their privacy practices and a data-processing relationship.
  • Web hosting providers
  • Payment processors (when you pay for services)
  • Email delivery providers (for transactional and marketing email)
  • Google (Analytics, Workspace email)
  • Meta / Facebook (Pixel for ad measurement and remarketing)
  • Insurance carriers — only when you authorize us to communicate with them about your claim

b. Legal & safety

We may disclose information when required by law, in response to a valid subpoena or government request, to enforce our agreements, or to protect the rights, property, or safety of our customers, employees, or the public.

c. Business transfers

If our business is sold, merged, or transferred, your information may be transferred as part of that transaction.

6. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to:

  • Remember your preferences
  • Measure site usage (Google Analytics)
  • Support marketing and advertising effectiveness (Meta Pixel)
  • Detect security issues

You can control cookies through your browser settings. Disabling cookies may affect site functionality.

7. Your Rights

Depending on your state of residence, you may have the right to:

  • Access the personal information we hold about you
  • Correct inaccurate information
  • Delete your personal information (subject to limited exceptions, such as records we must keep for tax, warranty, or legal reasons)
  • Opt out of marketing emails (use the unsubscribe link in any email) or SMS (reply STOP)
  • Request a copy of the data you’ve provided

To exercise any of these rights, contact us at dave.mwhr@gmail.com or (800) 544-8610. We will respond within 45 days.

We will not discriminate against you for exercising your privacy rights.

8. Data Retention

We retain personal information for as long as needed to:

  • Provide the services you’ve requested
  • Maintain accurate business and warranty records (typically 10+ years for completed projects, given our 10-year workmanship warranty)
  • Comply with legal, tax, and accounting obligations
  • Resolve disputes and enforce agreements

When information is no longer needed, we securely delete or anonymize it.

9. Security

We use reasonable administrative, technical, and physical safeguards to protect personal information. However, no method of transmission or storage is 100% secure. If you believe your information has been compromised, contact us immediately at (800) 544-8610.

10. Children’s Privacy

Our website and services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided information to us, contact us and we will delete it.

11. Third-Party Links

Our website may contain links to other sites (e.g., social media, manufacturer warranty pages). We are not responsible for the privacy practices of those sites. Review their privacy policies before providing personal information.

12. California Residents (CCPA / CPRA)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), including:

  • The right to know what personal information we collect, use, and share
  • The right to delete personal information
  • The right to correct inaccurate information
  • The right to opt out of the sale or sharing of personal information (we do not sell or share for cross-context behavioral advertising in the CCPA’s defined sense)
  • The right to limit use of sensitive personal information
  • The right to non-discrimination for exercising your rights

To exercise these rights, contact us at dave.mwhr@gmail.com or (800) 544-8610.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Material changes will be posted on this page with a revised “Last Updated” date. Continued use of our website after changes constitutes acceptance.

14. Contact Us

If you have any questions about this Privacy Policy or our data practices:

Midwest Homes & Restoration 4221 Mitchell Ave St. Joseph, MO 64507 Phone / Text: (800) 544-8610 Email: dave.mwhr@gmail.com